We can do anything to support you

Customer Care
One of the most essential components of our offering is the customer care service. Our skilled professionals will dedicate all their efforts to your web hosting demands round-the-clock, taking to heart every single help request, and providing a solution in almost no time.

 Control Panel Support Channels

	• Context Help Areas. Visiting the Context Help Area in the upper right corner of each section of your Control Panel is the first step you should take before contacting us through any other support channel. There we have explained in details the purpose and functionalities of all the separate Control Panel sections. Each Context Help Area opens in the same page, so that you can easily make a reference while working in the respective section.
	• Video Tutorials. We have made more than 40 different movies focused on the purpose and functionality of each section of the web hosting Control Panel that are designed for those of you who prefer the video format as a learning method. This way you can quickly get acquainted with a particular Control Panel section, by simply watching a simple step-by-step movie tutorial.
	• F.A.Q.. This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database, which is much more advanced than the standard static FAQ. We regularly update the database of our Help Center with new entries to keep you informed about any innovations in our system.
	• Ticketing System. If you do not find the answer to your question via the Control Panel support channels mentioned above, we recommend that you use our Ticketing System. You can open a ticket from the Open New Ticket section under Help Center. Each ticket is answered within 60 minutes of its submission. In order for us to maintain a high quality support service, we would advise you to open one ticket per problem through the Request Help link in the Control Panel.
	• Check your server status. To check the status of your server if you think there is a problem, please go to this page:www.properstatus.com

Need Help?
Our customer support team will meet your most sophisticated requirements at any given moment of the twenty-four-hour period. You can get in contact with us via all standard communication channels - by phone, e-mail, live chat or by the ticketing system.

  Other Support Channels:

• Online Contact Form. You can use our web site online form and get in touch with us whenever you need pre-sale or after-sale assistance or just an advice. Feel free to share your comments and suggestions with us.

• International Phone Support: If you wish to receive our assistance in regard to pre-sale and general questions over the phone, please use one of our contact phone numbers in different countries.

US TOLL FREE PHONE: +1-866-841-6141 INTERNATIONAL PHONE: +1-773-305-5641 UK PHONE : +44-12-2580-8659 AU PHONE : +61-2-6108-4354

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA

Live Chat work hours:
Monday to Sunday:
09.00 AM - 02.00 AM GMT/UK
04.00 AM - 11.00 PM EST/US
06.00 PM - 08.00 AM EST/AU

 Please, have your account information prepared in advance when calling us to request help.

• Live Chat

Chat with one of our professional staff members, who will be glad to assist you in real time with any inquiry and help request that you may have!

Working Hours:
09:00 AM – 02:00 AM GMT/UK
04:00 AM – 09:00 PM EST/USA 

IMPORTANT: If you are a client of EliteKoders and wish to request help through our website, by phone or through the Live Chat, we would ask you to open a ticket through the hosting Control  Panel. This will allow us to better supervise the quality of our customer support, which will have direct impact on the quality of our services.

Understand Top Level Domain (TLD) and Second Level Domain (SLD)

FREE Domain Name with the purchase of Starter or MaxContainer hosting plan(s).    CHECK DOMAIN AVAILABILITY *                         .com                                         .we.bs                                         .info                                         .biz                                         .us                                         .co.uk                                         .ca                                         .eu                                         .com.au                                         .co                                         .co.za                                         .ru                                         .es                                         .me                                         .tv                                         .pro                                         .in                                         .de                                         .it                                         .nl                                         .fr                                         .co.il                                         .ch                                         .se                                         .co.nz                                         .pl                                         .jp                                         .name                                         .mobi                                         .cc                                         .ws                                         .be                                         .com.mx                                         .org.uk                                         .me.uk                                         .net.au                                         .at                                         .nu                                         .asia                                         .net.nz                                         .org.nz                                         .cn                                         .com.cn                                         .net.cn                                         .org.cn                                         .tw                                         .com.tw                                         .org.tw                                         .idv.tw                                         .org                                         .net                                      * Search for TLDs: .com .we.bs .info .biz .us .co.uk .eu .ru .de .org.uk .me.uk .org .net | More TLDs »

Explaining main components of a domain name - TLD (Top-Level Domain) and SLD (Second-Level Domain), and the specifications of each TLD that we offer with our hosting services. These details will help you to more precisely decide on a domain name that suits best your web presence.

What do TLD and SLD of a domain name stand for:
A domain name consists of two basic parts: TLD and SLD. TLD stands for "top-level domain" and represents the last part of a domain name in an Internet address. SLD is the abbreviation for "second-level domain" and identifies the part of the domain name that you personally invent and that precedes the TLD. For instance, in the domain name ‘my-best-domain.com’, the TLD is ’.com’ and the SLD is ‘my-best-domain’.

What you can expect from our TLD offerings:
We are offering a variety of domain name TLDs with our web hosting packages belonging to two categories – generic TLDs, including the most popular TLDs, such as .com .net .org, etc.; and specific or country code TLDs, such as .ca, .co.uk, .eu, .com.tw and many more. Some of our TLDs may be offered at a discounted price, so check for our promotions regularly to get your .com, .net, .org, .biz, .us, or .info domain at a very reasonable value. All the TLDs that we offer can be purchased at sign up or later on through the web hosting Control Panel.

What you should keep in mind when choosing your domain name’s TLD:
When choosing your TLD, you should consider the fact that most of the domain extensions, mostly country code TLDs, have particular requirements and restrictions. You can find comprehensive information about the management features and requirements of each TLD in the table below. You should also pay attention to the notes present for some of the domain names, and more particularly, to the special registration conditions applicable to some of them.

Our Domain Manager gives you the opportunity to exercise full control over your domains through the following free options available with all packages: 

• Full Whois Control

• Full DNS Control

• Create Your Own DNS like:

   dns1/ns1.my-best-domain.com

   dns2/ns2.my-best-domain.com

• Custom Records Control:

   A, AAAA, MX, CNAME,

   NS, SRV, TXT Records

• Domain Locking & EPP Key

• Unlimited Parked Domains

• Domain Registrar Change

• Status Alerts

FEATURES EXPLANATION: 

Registrar-Lock – enables the domain owner to lock his/her domain name to avoid unauthorized, or incidental changes to the domain name.

Transfer – refers to the act of changing the current domain registrar with another. Upon successful completion of the transfer, the new registrar adds 1 year to the domain’s registration period. The domain transfer fee is equal to the one for the domain registration. In some cases, an EPP authorization key, which must be obtained from the current registrar, is required.

Edit WHOIS – allows you to edit the publicly exhibited WHOIS information about the domain name.

ID Protect – allows you to protect the publicly accessible WHOIS information by replacing it with a fictitious one.

Registration Period – the various TLDs can be registered for different periods.

Single registration/transfer – relates to the price for 1 year of registration/transfer of a given TLD when purchased together with a web hosting plan. One year is the minimum registration period for most of the TLDs. This period is 2 years for the TLDs marked with "*".

Notes – reveals the special requirements for some TLDs and the dedicated Registration Agreements that must also be abided by in addition to the general Registration Agreement.

Click to See Pricing and Features

Products in our Web Hosting Basket

Domain Names
The Internet presence has become a necessity nowadays for all of us. Whether you are a company or individual, you need your own place in the WWW, so that your personal or business profile becomes globally accessible. To step online, you first need to choose a domain name - the "title-address" of your website, to let your friends or business partners easily find you in the vastness of the web space.

Shared Web Hosting

Getting a web hosting plan is the second important step on the track of laying the grounds for your successful web presence. Our shared hosting packagesensure a high-quality and user-friendly working environment via a multi-functional and multi-lingual Web Hosting Control Panel. The quality of the performance is guaranteed by our top-class servers, located in our UK and USA Data Centers, and our 365/24/7 customer support.

Now choose a hosting plan for your domain name to ensure sufficient web space and resources for your website. Check out our offerings and grab the plan that best suits your personal/business requirements in terms of characteristic/special features and volume quotas. Take our powerful marketing and web content tools, coming as free extras with each hosting package, and create your own unique World Wide Web area.

   

All our shared hosting plans come with our in-house built multi-lingual Control Panel. Check out the ControlPanel Demo.

OpenVZ VIRTUAL PRIVATE SERVER

Our OpenVZ VPS hosting packages offer SSD storage and real RAM quotas for your websites and applications. You will get 100% guaranteed CPU and 5-10 times faster weekly backups. Your VPS will feature the SolusVM Admin Panel and you will also have full root server access. You can choose your OS and also select to use a FREE Web Hosting Control Panel. If you need help managing your VPS, try our administration pack (monitoring, troubleshooting, rebooting, etc.).

Virtuozzo VIRTUAL PRIVATE SERVER

The Virtuozzo based virtual private servers feature HDD storage and come with pre-installed Virtuozzo Containers. You will get a generous set of CPU, RAM memory and network resources, and full root access to the server. You can choose an Operating System at signup and also get a FREE Web Hosting Control Panel for your sites. Server administration services for your VPS like monitoring, troubleshooting and rebooting are an option too.

Semi-dedicated server

We are offering a semi-dedicated server solution to all users who need more server resources for their web presence than a shared web hosting or VPS hosting account could ensure. Each semi-dedicated server account is loaded with unlimited quotas of disk space, monthly traffic, hosted domains, emails, etc. and you will be able to avail of impressive amounts of CPU and MySQL queries for your growing websites. Also, your semi-dedicated server is coming with a free user-friendly Control Panel, developed entirely by us.

Dedicated servers

If your web presence has grown so much that your current shared hosting service can no longer match your resource requirements, then you will be advised to think of migrating to a dedicated server setup. Our dedicated servers will allow you to keep under control your own hosting machine where you will be totally independent as far as online/offline content management operations are concerned. Each server setup boasts a robust hardware configuration, powerful memory parameters and stable network characteristics to ensure that your web presence grows proportionally to its ever expanding needs.

Seven reasons to have a business website

Having a website of your own provides your business with invaluable advantages over the traditional advertising channels. There are at least 7 reasons why you should present your business online:

1. Increased customers’ convenience: Searching for businesses and products over the Internet is much easier and quicker than leafing through the Yellow Pages. Anytime a potential or existing customer wants to find out more about your business, they can easily do that, especially if you have an "F&Q" section added. Your customers can be always in touch with you, all they need to know is your website address. 2. Greater accessibility to your business profile: Your business profile will be accessible from EVERYWHERE. No other ad channel provides such global coverage. You will not depend any more on restricted presentations based on phone book entries. What is more important, more and more customers nowadays resort to the Internet when searching for products, services and businesses. 3. Greater opportunities for promoting your business portfolio: People can`t buy your products or services if they don`t know that they actually exist. Through a WEBSITE you can tell your potential audience much more than you could possibly do via any print advertisements, Yellow Pages listings, or TV/radio commercials. There are no limitations with regard to space and time, nationality and residency. You can say as many things as you want, to as many people as YOU wish. And your business representation can be as resourceful as is the Internet. 4. Low-cost efficient advertising: Practically, what happens is – your website runs a NON-STOP PROMOTION of your business! Your customers are always able to obtain up-to-date and thorough information about your services or products. Instead of having to rely on randomly aired TV or radio commercials, they can simply browse through your website whenever they have time or need to. 5. Around-the-clock availability: A website is available 24 hours a day, 7 days a week, 365 days a year. It will be your hardest-working employee, never getting sick, or taking holiday. And you can always rest assured that your website is there for you – to answer to your customers` questions, or to collect their feedback instead of you. 6. It saves time: With a website, prospective customers can learn about you and your business at any time of the day or night without you having to be all the time pre-occupied with the process. The time you would otherwise spend on answering or re-directing of your customers` questions can be now saved and invested in further activities to increase your profits, in other words – in further expansion of your business. 7. It saves money: You can save a lot of money spent otherwise on print and postage costs for brochures, coupons, flyers, specials, newsletters, and other mailings. Furthermore, while regular renewals of printed materials can be quite expensive and also time consuming, updating information on your website is always handy, fast and most important - amazingly efficient. As we all know, nothing is more valued in a business than optimal productivity for minimal input costs.

Seven reasons to have a personal website or blog

Having a website of your own equals entering into an invaluable communication environment. There are at least 7 reasons why it is highly advisable for you to be present online:

1. Represents your personal profile A website can be your virtual portrait, showing off your personal self to the world on a 24/7 basis.  Among the most popular ways of presenting your personality online is keeping a webblog (otherwise known as online diary) or a photo gallery, where your friends can stay up-to-date with your daily living. 2. Spreads your voice across the world A website can be your global “tribune” where you are able to share your knowledge, experience and enthusiasm with people who have common interests, but with whom you might not otherwise have crossed paths. A very popular idea-voicing tool is the discussion board, better known as “forum”. You can also have a guestbook on your site, where people can discuss your postings. 3. Lets you be in touch with people at a distance A website can be a meeting place for making new acquaintances with people of different religion, nationality and age, as well as for keeping in touch with friends who may be on the other side of the world. Thanks to the almost unlimited online communication possibilities you can conduct one-to-one conversations with many different people directly from your website. 4. Broadens disabled people’s interaction with the world A website empowers people with limited access, due to handicap or illness, to broaden their communication with others. A website can be a physically disabled person’s door to the dynamic world, allowing him/her to bridge over the difficulties of having a “different” everyday life. It can even be their office, where they can present and deliver certain home-made products/services directly from their living room. 5. Creates a web skill development environment A website can introduce you to the secrets of www. The contemporary web design technologies have brought the art of creating a website just a few clicks away from the inexperienced user. Thanks to the popular WYSWYG(what you see is what you get) web design tools, absolutely everyone (irrespective of age or education degree) can build their own web page without any previous experience.  6. Makes extra profit for you with minimum investment on your part A website can make residual profit for you, while you are sleeping or enjoying your free time. Thanks to the up-to-date techniques for bringing traffic to your website, you can earn easy money by simply having visitors click on certain product/service promos or links that are relevant to your site content pages (e.g. Google Adsense/Adwords ad solutions) without any initial investment.  7. Makes you a member of the biggest community of the world A website is a must-have personal attribute nowadays, just like mobile phones and computers are. The fast developing technologies have converted having a website from a whim into a modern necessity. As of today, almost everyone has a web site, whereas twice as many people are expected to be having their own personal space in the global World Wide Web cosmos in the near future. Be forward-thinking, join this trend now.

Free extras with our web hosting packages

With any of our web hosting packages you will get a bunch of free service bonuses that will help you get your blog, CMS, image gallery or e-school get online within minutes, and manage its popularity and accessibility right from your Control Panel.

	1. 1-click 40+ Free Scripts Installer Our in-house built online-based software tool allows you to install and manage popular PHP scripts directly from your web hosting Control Panel. The scripts' list includes about 40 pre-configured up-to-date FREE scripts, and new ones are being added continually. The scripts are grouped in 13 categories, among them Blogs, Discussion Boards, CMS, E-Commerce, Image Galleries, Calendars and others.
	2. Marketing & Administration Tools All of our packages include easy-to-use marketing tools that will help you to increase the popularity of your web site by submitting automatically its contents to search engines, and by letting you publish news or stories on its pages. Another set of administration tools, such as Hotlink Protection, IP blocking and .htaccess Generator, will protect your web site against unsolicited online actions.
	3. EliteKoders Design Tool – Site Studio SiteStudio is a FREE web design tool suitable for all kinds of users. You do not have to be an expert in graphic design, HTML code or web programming. By using some of the 70 and more templates available in SiteStudio, you can create a unique, professional-looking website in 10 to 15 minutes.
	4. FREE Domain Name Free domain name registration or free domain transfer is available for all our clients who purchase Starter or MaxContainer plan(s).